No ?

please don't hide frustration behind polite-sounding phrases

Imagine reading a message that sounds polite on the surface but is clearly dripping with barely contained irritation... πŸ€¦β€β™€οΈ

❌ Don't do this

T.J Miller chat avatar
T.J Miller 2:00 PM
hey, any update on the deploy?
Thomas Middleditch chat avatar
Thomas Middleditch 2:20 PM
as per my last message, the deploy is scheduled for Friday
T.J Miller chat avatar
T.J Miller 2:21 PM
right, but is it confirmed?
Thomas Middleditch chat avatar
Thomas Middleditch 2:45 PM
as I already mentioned, yes. it's confirmed.

Thomas Middleditch thought he was being professional: I already answered this, let me reference my previous message. But phrases like "as per my last message" are universally read as passive-aggressive, even if that wasn't the intention.

Most people who do this don't think they're being rude. It feels like a polite redirect: "I'm just pointing them to what I already said."

But in text, tone is easily lost and these phrases carry a sharp subtext: you should have read what I wrote. They create tension, defensiveness, and make people dread asking follow-up questions.

The same goes for:

  • As I already mentioned...
  • Per my previous email...
  • Just a gentle reminder (that's not gentle at all)
  • Not sure if you saw my last message...
  • Circling back on this (for the third time)

Say what you mean, kindly!

βœ… Instead, try this

T.J Miller chat avatar
T.J Miller 2:00 PM
hey, any update on the deploy?
Thomas Middleditch chat avatar
Thomas Middleditch 2:02 PM
yep! still on track for Friday. I'll ping the channel once it's live
T.J Miller chat avatar
T.J Miller 2:03 PM
great, thanks for confirming!
Thomas Middleditch chat avatar
Thomas Middleditch 2:04 PM
no problem, I'll keep you posted

Repeating the answer without the sarcastic wrapper takes the same effort β€” and it keeps the conversation friendly instead of adversarial.

Instead of passive-aggressive callbacks, try:

  • Just re-state the answer briefly and move on
  • Add new info: "still Friday, I'll ping when it's live"
  • If it's truly urgent, link the original message directly
  • If you're frustrated, take a breath before typing

Direct beats diplomatic-but-mean. People remember how your messages made them feel. A curt "as I said" lingers far longer than a friendly re-confirmation.

When done right, everyone stays on the same team. πŸŽ‰